Service & Support
We provide free trial facility for Separation Machines (Vibro Screen, Vibrating Screen, Destoner & Roto Shifter) and Finishing Machines (Vibro Finishing Machine STD/Auto Disc., Tub Vibrator). Machines trial is subjected to the availability and clients need to inform us 1 week in advance to make all the necessary arrangements for the trial. The material should be sent freight prepaid and delivered at the address of our factory. Moreover, our clients need to send a certificate mentioning the commercial value of the product and mentioning that the product is being sent only for trial purpose.
To satisfy the clients in the best possible manner, we offer two services of fundamental importance:
- Pre-sales consultancy
- After-sales service
Pre-sales consultancy assists in elaborating each project in accordance with the clients'' requirements and limits. We provide project consultancy, plant design & structure design to our customers. Besides, our after-sales services represent long-term guarantee on machine or plant, offered by us. In after-sales support, we provide original spare parts and on-call services to ensure prompt arrangement of the service team. We also render onsite service & online services to the clients.
Details about these are mentioned below:
- Guidance and implementation of business practices and troubleshooting in existing set-ups
- Installation & commissioning
- Plant maintenance & services
- Practical project execution know-how reports
- Online solution through Internet
- Online movie for machine start
- Machine maintenance
We also provide training to the staff of our clients for machines and their maintenance.